What I Do

I work on making games run cheaper, better and smoother.

• Service-Level Objectives (SLI, SLO, SLA, Error Budget, Burn Rate)
• Distributed Systems (architectures, hybrid environments, high-availability)
• Configuration Management (Puppet, Hiera, Terraform, Ansible)
• Container Computing (Docker, Kubernetes)
• Cloud Services and Architecture (AWS, GCP, OpenStack)
• Distributed Message Bus (RabbitMQ, Pulsar)
• Proxies and Load Balancing
• Monitoring (Prometheus, Kibana, Grafana, Elasticsearch)
• Logging (Splunk, SysLog, ELK Stack, Linux Journal)
• Source Control (GitHub Enterprise, Perforce)
• CI/CD (Jenkins, Argo, Github Actions, Atlantis)
• Linux (bash, debugging, performance tuning)
• Networking (triaging, packet loss, routing)
• Programming (Language Agnostic)

Practices:

• cultivating broad familiarity with all areas of expertise and specialized expertise relevant areas.
• follwoing technology trends and industry standards passionately.
• finding joy in communicating ideas and technology to a broad audience in a clear and effective way
• building strong relationships with their partner teams
• eager to help others achieve their goals
• co-owning operations and reliability with the partner team
• demonstrating deep understanding of the services I support and associated goals
• exploring new technologies with demos/experiments/labs
• breaking down sophisticated work into small units of work for myself or others
• be part of an on-call rotation to assist finding a resolution during incidents
• host blameless postmortems to share findings, discover gaps, embrace transparency, and improve reliability across our services
• build positive and collaborative relationships across the company
• apply my systems knowledge to triage problems and tune resource usage
• champion automation to reduce toil and increase development velocity
• demonstrate Configuration Management to build and maintain consistency across services
• build IaC configs to handle infrastructure in public and private clouds
• support and improving build pipelines with tools
• adopt Containers and Kubernetes for new and existing services
• prefer everything-as-code methodologies across configuration, infrastructure, orchestration, and elsewhere, wherever it makes sense
• avoid solving the same problems over-and-over- so I automate or eliminate them
• try to make everyone’s job easier by improving workflows
• help digging through metrics, logs, and whatever else is available to triage and fix an incident on any occasion.
• find confidence in using older technologies, accepting, that it may not be flawless, but are good enough and low maintenance
• naturally and organically spread the philosophies and practices of DevOps to others
• enjoy collaborating with others, share knowledge, and provide feedback
• self-assess the needs of a system or team, and make a case to prioritize that work
• relish working with software, network, cloud, and systems engineers to address problems across all tiers of the stack

Outlook:

• Defining the future of running services for our platforms and games with Kubernetes
• Supporting our extensive global data platforms across multiple clouds
• Performing and improving service migrations from one cloud/data center to another
• Working closely with our partner teams to contribute to shaping how future products should operate
• Integrating monitoring and logging with systems to improve observability
• Enable Service-Level Objectives
• Designing and completing stress tests to validate scale expectations vs reality